Commercial Rekeying: what to note first

Two people left over the summer and the keys they handed back came up one short. Nobody is sure whether the missing key was for the front door, the stockroom or both, and the sign-out sheet stopped being filled in a year ago.

Worth answering before the call

Which staff need to open which doors on a normal day? Do you want one key for everything, or separate groups with a master? Can you gather every existing key so they can be read on site?

What do you do with the old keys?

They are gathered, tested at each rekeyed door to confirm they no longer work, and then cut through so they can never be used or copied. You can keep the pieces or the locksmith takes them away. Any old key that still operates a door you chose to leave unchanged is handed back and noted on the chart, so it is clear which keys remain live and which are scrap.

Can padlocks, cabinets and the mailbox go on the plan too?

Yes. Gate, cage and shutter padlocks that accept repinning can share the back-door key, and the locks on filing cabinets, drawers and display cases can be grouped so the people who work at them carry a single key while the manager holds a separate one. Mailbox cylinders are small and are usually swapped for new rather than repinned. Everything is entered on the chart, so one document covers the whole premises.